*By placing an order and purchasing from us, you are agreeing and aware to/of these terms.
LATE PAYMENTS
If you have transferred or sent the photo proof of your payment after the given deadline, we will not be entertaining you. E.g. NO REPLIES. It is your duty to adhere to the given deadline, unless you have notified us earlier. There'll be reminders in the confirmation email.
CHANGE
If you're making payment via cash deposit, please note that NO change will be given. We understand that the machine only accepts $10, $50 and $100 notes, but you can also do coin deposit. Or, you could do cash deposit over the counter at the bank. Unless you are okay with us mailing the change together with your product or returning the change during meet ups. But, note that if you have opt for normal postage and the package is lost together with the change, we are not responsible for it!
REFUNDS
Once an order is placed and payment is made, there will be no refunds. If you changed your mind and wish to cancel your order and expect a full refund, we will not entertain you. A 50% refund (unless otherwise suggested) will only be given if there are defects in/on the item. Otherwise, we may provide you with other options like re-ordering. In some circumstances, we might ask for a return of the product to authorize the refund.
RETURN POLICY
*Not available for customise tee! Please refer to the policy for defective items of customise tee on FAQ page.
*Defective Items
Any damage or loss of normal mail during delivery process is not compensated originally because it is not covered by insurance. Return & Refund policy is applied for the defective products from manufacturing process. Customers should ask the compensation directly for the defects of Singpost shipment from delivery process to the shipping service at the receiver's country.
*Note that we will send a photo of the items to you before shipping out, so the items are in perfect conditions.
If you receive a damaged or defective item then please email us your name, date of order and arrival, items & the product condition with photos within 3 days after receiving the items, you are eligible to obtain an authorization for returns. Please note that unauthorized returns may be refused or disregarded. We will give you 3 options first: (a) Request for a 50% refund (b) Add a small free gift to the defected product(s) or (c) Proceed on with the defected product(s). If we authorize a return, we will send an email with a set of instructions for sending the damaged or defective product(s) to us. These damaged/defective products must be returned to us securely packaged and wrapped in the original packaging. After we have received the product, we will examine and test the defective product.
If we find the defect(s) described in your email, we will return 50% of the total cost to you or add a mini gift with the item, provided you are willing to bear the shipping costs. Otherwise, the original item will be shipped back to you by normal mail. No compensation for shipping costs will be provided for all methods of shipment.
*Unopend, in Original Packing and in Good Condition
You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. Fashion Shelter is not responsible for any shipping cost. Please email us within 3 days after receiving the item(s) to obtain an authorization for returns. Unauthorized returns may be refused or disregarded. If we authorize a return, we will send you an email with a set of instructions for sending the returning product(s) to us. These product(s) must be returned to us securely packaged and wrapped in its original packaging.
Customers returning an unopened item that is in its original packing and in good condition will receive a 50% refund of the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product(s), we will firstly verify its condition. It generally takes about 2 ~ 3 weeks to process a return. We recommend that you send your return via a reliable postage courier and we are not responsible for any lost returns.
*Defective Items
Any damage or loss of normal mail during delivery process is not compensated originally because it is not covered by insurance. Return & Refund policy is applied for the defective products from manufacturing process. Customers should ask the compensation directly for the defects of Singpost shipment from delivery process to the shipping service at the receiver's country.
*Note that we will send a photo of the items to you before shipping out, so the items are in perfect conditions.
If you receive a damaged or defective item then please email us your name, date of order and arrival, items & the product condition with photos within 3 days after receiving the items, you are eligible to obtain an authorization for returns. Please note that unauthorized returns may be refused or disregarded. We will give you 3 options first: (a) Request for a 50% refund (b) Add a small free gift to the defected product(s) or (c) Proceed on with the defected product(s). If we authorize a return, we will send an email with a set of instructions for sending the damaged or defective product(s) to us. These damaged/defective products must be returned to us securely packaged and wrapped in the original packaging. After we have received the product, we will examine and test the defective product.
If we find the defect(s) described in your email, we will return 50% of the total cost to you or add a mini gift with the item, provided you are willing to bear the shipping costs. Otherwise, the original item will be shipped back to you by normal mail. No compensation for shipping costs will be provided for all methods of shipment.
*Unopend, in Original Packing and in Good Condition
You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. Fashion Shelter is not responsible for any shipping cost. Please email us within 3 days after receiving the item(s) to obtain an authorization for returns. Unauthorized returns may be refused or disregarded. If we authorize a return, we will send you an email with a set of instructions for sending the returning product(s) to us. These product(s) must be returned to us securely packaged and wrapped in its original packaging.
Customers returning an unopened item that is in its original packing and in good condition will receive a 50% refund of the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product(s), we will firstly verify its condition. It generally takes about 2 ~ 3 weeks to process a return. We recommend that you send your return via a reliable postage courier and we are not responsible for any lost returns.
idemnity
User agrees not to involve Fashion Shelter from any loss, liability, claims and expenses, including attorneys' fees, arising from or related to the content, use, or deletion of files or use any other feature or service. This obviously includes:
- The user is responsible for any and all liability arising from the violation or infringement of proprietary rights, copyrights and trade marks.
- Any defamatory or unlawful material contained in a file that is uploaded by the user.
- Any defamatory or unlawful material contained in a file that is in print users.
LOCAL SHIPPING RATES
1. Normal Postage (0.5 - 2 working weeks) S$1 - $1.50++
2. Registered Postage (0.5 - 1 working week) +S$2.50
3. Smartpac (2-5 working days) S$3.20 / S$3.80
*Prices stated at the bottom are just a rough estimation for the shipping cost!
*For bulk orders, please contact us to get the rates.
*Normal postage - Might get lost during the shipping process and we will not be responsible for it!
* [Recommended] Registered postage - With tracking code (RRxxxxxxxxxSG)
2. Registered Postage (0.5 - 1 working week) +S$2.50
3. Smartpac (2-5 working days) S$3.20 / S$3.80
*Prices stated at the bottom are just a rough estimation for the shipping cost!
*For bulk orders, please contact us to get the rates.
*Normal postage - Might get lost during the shipping process and we will not be responsible for it!
* [Recommended] Registered postage - With tracking code (RRxxxxxxxxxSG)
OVERSEAS SHIPPING RATES
[ZONE 1 - Malaysia & Brunei]
1. Normal Postage S$1 - $2.50++
2. Registered Postage +S$2.50
[ZONE 2 - Countries in Asia & the Pacific (except Australia, Japan & New Zealand) ]
1. Normal Postage S$1.50-S$3.50++
2. Registered Postage +S$2.50
[ZONE 3 - Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.]
1. Normal Postage S$2.50 - $5++
2. Registered Postage +S$2.50
*International delivery time is usually longer~ It may take -+ 1 - 3 working weeks to deliver~
*Prices stated at the bottom are just a rough estimation for the shipping cost!
*For bulk orders, please contact us to get the rates.
*Normal postage - Might get lost during the shipping process and we will not be responsible for it!
* [Recommended] Registered postage - With tracking code (RRxxxxxxxxxSG)
1. Normal Postage S$1 - $2.50++
2. Registered Postage +S$2.50
[ZONE 2 - Countries in Asia & the Pacific (except Australia, Japan & New Zealand) ]
1. Normal Postage S$1.50-S$3.50++
2. Registered Postage +S$2.50
[ZONE 3 - Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.]
1. Normal Postage S$2.50 - $5++
2. Registered Postage +S$2.50
*International delivery time is usually longer~ It may take -+ 1 - 3 working weeks to deliver~
*Prices stated at the bottom are just a rough estimation for the shipping cost!
*For bulk orders, please contact us to get the rates.
*Normal postage - Might get lost during the shipping process and we will not be responsible for it!
* [Recommended] Registered postage - With tracking code (RRxxxxxxxxxSG)
PAYMENTS
*To be made within 48 hours after receiving our confirmation email, otherwise, the orders would be cancelled automatically unless you have notified us earlier.
Bank Transfer
- POSB Savings
(Bank account number will be given once order(s) is/are submitted in the confirmation email)
*Note that you are required to provide a photo proof of the payment.
PAYPAL
-You can send payment via Paypal account now!
How?
We will send you a link (paypal.me) to you in the confirmation email. As long as you have a Paypal account that is linked to your bank account, you can make payment easily.
If you do not have one, you can easily create a Paypal account. Linking your bank account to your Paypal account will take up to 4-6 days, thus the whole process should take around a week. Please notify us for your late payment to prevent the cancellation of your orders.
*Note that we will charge extra fee for the choice of Paypal payment. Rest assured, it is only a small amount.
Concealed Cash
- Address will be send to you in the confirmation email once order(s) is/are submitted.
- We are NOT responsible for lost mail so please provide a photo proof before mailing and choose a reliable mailing courier.
- We will notify you once we have received the full payment, with photo proof.
*Please include your written name, email and address in the mail too.
*ONLY in SGD (Singapore Dollars) or USD (United States Dollars) wrapped in layers of papers!
Tips on mailing concealed cash:
1. Use brown or other dark colour envelope
2. Wrap layers of papers around the notes securely, then tape it down on the inside of the envelope
3.Wrap and tape the coins down on the inside of the envelope too
4. Use marker or ball point pen to write the name and address of the addressee clearly & correctly
*DO NOT use gel or ink pen
5. Write the return address too
6. Seal the envelope with tape. You may want to tape the edges too to prevent anything from dropping out if there is a tear.
7. Email us the photo proof of the package/mail
Meet Up
- Same for collection
*ONLY in Singapore.
*Check the meet ups notice on Instagram.
- Self-collection/payment at Buangkok or Rangung (Sengkang)
- Punggol to Serangoon for S$1~ (Except Buangkok)
- Other locations will add S$1.50~S$10
Bank Transfer
- POSB Savings
(Bank account number will be given once order(s) is/are submitted in the confirmation email)
*Note that you are required to provide a photo proof of the payment.
PAYPAL
-You can send payment via Paypal account now!
How?
We will send you a link (paypal.me) to you in the confirmation email. As long as you have a Paypal account that is linked to your bank account, you can make payment easily.
If you do not have one, you can easily create a Paypal account. Linking your bank account to your Paypal account will take up to 4-6 days, thus the whole process should take around a week. Please notify us for your late payment to prevent the cancellation of your orders.
*Note that we will charge extra fee for the choice of Paypal payment. Rest assured, it is only a small amount.
Concealed Cash
- Address will be send to you in the confirmation email once order(s) is/are submitted.
- We are NOT responsible for lost mail so please provide a photo proof before mailing and choose a reliable mailing courier.
- We will notify you once we have received the full payment, with photo proof.
*Please include your written name, email and address in the mail too.
*ONLY in SGD (Singapore Dollars) or USD (United States Dollars) wrapped in layers of papers!
Tips on mailing concealed cash:
1. Use brown or other dark colour envelope
2. Wrap layers of papers around the notes securely, then tape it down on the inside of the envelope
3.Wrap and tape the coins down on the inside of the envelope too
4. Use marker or ball point pen to write the name and address of the addressee clearly & correctly
*DO NOT use gel or ink pen
5. Write the return address too
6. Seal the envelope with tape. You may want to tape the edges too to prevent anything from dropping out if there is a tear.
7. Email us the photo proof of the package/mail
Meet Up
- Same for collection
*ONLY in Singapore.
*Check the meet ups notice on Instagram.
- Self-collection/payment at Buangkok or Rangung (Sengkang)
- Punggol to Serangoon for S$1~ (Except Buangkok)
- Other locations will add S$1.50~S$10